1. Scope
This Privacy Policy applies to information collected through the ChargeBay website, mobile app, and EV charging services (collectively, the “Services”).
By using the Services, you agree to the collection and use of information as described in this Policy.
2. Information We Collect
We may collect the following categories of information:
- Account Information: name, email, phone number, login verification (e.g., OTP), and basic profile preferences
- Charging & Reservation Data: charger ID, session start/stop times, energy consumed (kWh), reservation times, pricing details, and status events
- Location Data: approximate or precise location (if you grant permission) to find nearby chargers and support trip planning
- Device & Usage Data: device identifiers, IP address, app/website usage events, crash logs, and performance diagnostics
- Communications: messages you send to support and related metadata
3. How We Use Information
We use your information to:
- Provide core app functionality: charger discovery, instant charging, reservations, session tracking, receipts
- Operate the network safely and prevent fraud or misuse
- Send service-related notifications (e.g., charging started, ending soon, ended, idle fees, receipts)
- Provide customer support and respond to your requests
- Improve product performance, reliability, and user experience
- Comply with legal obligations and enforce our Terms
5. Payments
Payments are processed by third-party payment providers. ChargeBay does not store your full card details. We may store limited billing metadata such as transaction IDs, timestamps, and receipt details.
6. Location & Permissions
If you grant location permissions, we may use your location to show nearby chargers, improve accuracy, support trip planning, and help confirm on-site presence for starting a session.
You can disable location permissions at any time in your device settings. Some features may not function fully without it.
7. Data Retention
We retain information for as long as needed to provide the Services, comply with legal requirements, resolve disputes, and enforce agreements. Retention periods may vary based on data type and obligations.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure.
9. Your Rights & Choices
Depending on your jurisdiction, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal/operational requirements)
- Request a copy/export of your information
- Opt out of certain non-essential communications
To submit a request, email operations@chargebay.app.
11. Children’s Privacy
ChargeBay is not intended for children under 13, and we do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it.
12. Third-Party Links & Chargers
The Services may include links to third-party websites or provide access to chargers operated by third parties. Their privacy practices are governed by their own policies. ChargeBay is not responsible for third-party privacy practices.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date. Your continued use of the Services after changes become effective constitutes acceptance of the updated Policy.
14. Contact
If you have questions about this Privacy Policy, contact us:
- Email: operations@chargebay.app
- Company: ChargeBay Inc.
- Address: 800 Brickell Ave, Ste 401, Miami, FL 33131
